Terms and Conditions

1. Scope of these terms

These terms form the agreement between you and Fresh Cool Repair, House 8, Road 2, Mohammadpur, Dhaka 1207, Bangladesh, whenever you use freshcoolrepair.com or book any of our services by phone, message, email or online form. By confirming a booking you accept these terms. If you are booking for a company, you confirm that you are authorised to do so on its behalf.

2. Bookings and visit times

• A booking is confirmed when we send you a confirmation by SMS, call or message with the date and arrival window.
• Arrival windows are normally two hours. Dhaka traffic, weather and earlier jobs can cause delays; we will call you if a technician will be more than 30 minutes outside the window.
• Please give us correct information about the AC brand, type, tonnage and problem. If the unit or the work turns out to be materially different, the quote may change and we will ask before continuing.
• An adult aged 18 or over must be present for the whole visit.

3. Quotes and prices

Our standard prices are shown on the Pricing page and are in Bangladeshi Taka (৳). Prices on the website are valid from August 2026 and may be revised; the price confirmed at booking or quoted on site is the one that applies to your job.

• Repairs carry a ৳500 diagnosis visit fee, which is adjusted against the repair bill if you accept the quote.
• For repairs, the technician gives you an itemised quote after diagnosis. No repair work starts until you accept it.
• Extra copper pipe, brackets, drain pipe, wiring, masonry work and scaffolding or rope access are charged separately as listed or quoted.
• Areas outside our regular zone may carry a travel charge of ৳200–৳400, which we tell you before confirming.

4. Access and site conditions

You agree to provide safe access to the indoor and outdoor units, a working power supply and a water source for cleaning. Outdoor units must be reachable safely; where a unit is mounted high on an outside wall without a balcony or ledge, we may need a ladder, a rope-access technician or your building’s cradle, which may be charged extra. Our technicians may refuse or stop work where conditions are unsafe, including exposed or faulty wiring, damaged wall mounting, or aggressive behaviour. A visit fee may apply in these cases.

5. Our work

We carry out work with reasonable care and skill, using suitable tools and methods. Servicing improves cleanliness, airflow and efficiency but cannot fix underlying faults such as a failing compressor, a corroded coil or a faulty PCB; where we find such problems we will explain them and quote separately. For gas charging we test for leaks where the system has lost refrigerant; if you decline leak repair and ask only for a top-up, the gas may escape again and this is not covered by warranty.

6. Parts and materials

Parts we supply are new and sourced from brand distributors or reputable Dhaka suppliers, unless you agree in writing to a used or refurbished part. Replaced parts are handed back to you unless they must be returned to a supplier for a warranty claim. Ownership of parts passes to you once they have been paid for.

7. Payment

Household customers pay when the job is finished and tested, by cash, bKash or Nagad. Business customers may pay by bank transfer against invoice within the period stated on the invoice. We may ask for an advance for special-order parts or large installation jobs; this will be confirmed in writing and is covered by our Refund & Cancellation Policy.

8. Warranty

• Servicing — free re-check within 30 days if the unit leaks water, smells or cools poorly because of the service we performed.
• Repairs and installation — 90-day workmanship warranty from the job date.
• Parts — the supplier or manufacturer warranty stated on your job card, typically 3 to 12 months depending on the part.

The warranty does not cover damage from voltage fluctuations, power surges, lightning, water ingress, physical damage, pests, work by other technicians after our visit, or use of the unit against the manufacturer’s instructions. We recommend a voltage stabiliser or protector for every unit. To claim, call us with your job card number.

9. Liability

We are responsible for loss or damage that is a foreseeable result of our failure to use reasonable care and skill. We are not responsible for pre-existing faults or damage, for hidden defects in walls, wiring or plumbing that we could not reasonably see, or for indirect losses such as lost business or spoiled goods. Our total liability for any job is limited to the amount you paid for that job, except where the law does not allow such a limit, including under the Consumer Rights Protection Act, 2009.

10. Annual maintenance contracts

AMC plans are governed by these terms plus the written schedule agreed with you, which sets out the number of units, the number of visits, response times and fees. AMC fees are payable in advance for each term unless otherwise agreed, and either party may end the contract with 30 days’ written notice.

11. Use of this website

Content on this website is provided for general information about our services. You may not copy it for commercial use, misuse the booking form, or attempt to disrupt or gain unauthorised access to the site. See our Disclaimer and Privacy Policy.

12. Governing law and disputes

These terms are governed by the laws of the People’s Republic of Bangladesh. If something goes wrong, please contact us first at 01760-315934 or info@freshcoolrepair.com — most issues can be settled with a re-visit. Any dispute that cannot be resolved between us is subject to the jurisdiction of the courts of Dhaka.