Refund and Cancellation Policy

1. Rescheduling

You can move a booking free of charge as long as you tell us at least three hours before the start of your arrival window. We will offer the next available slot in your area. During peak summer weeks slots fill quickly, so rescheduling at short notice may mean waiting a day or two.

2. Cancelling a visit

Household bookings can be cancelled free of charge up to three hours before the arrival window. We understand plans change, so the first late cancellation is also free; repeated late cancellations carry a ৳300 charge. If our technician arrives within the agreed window and cannot get access or no adult is present, we wait 20 minutes and try to call you twice before leaving, and a ৳500 visit charge applies.

If we need to cancel or cannot reach you within the window because of illness, vehicle breakdown or severe weather, we will call you as early as possible and rebook you with priority. You will never be charged for a visit we fail to make.

3. Diagnosis and declined quotes

Repair bookings include a ৳500 diagnosis visit. If you accept our repair quote, the ৳500 is deducted from the final bill. If you decline, only the ৳500 is payable and the technician will leave the unit as it was, reassembled and safe.

4. Advances and special-order parts

For compressors, PCBs, fan motors or other parts that must be ordered for your specific model, and for new installations that need materials purchased in advance, we may ask for an advance of up to 50% of the part or materials cost. We give you a written receipt for every advance.

• Cancelled before we place the order — full refund.
• Cancelled after the order but before fitting — refund minus any restocking or return fee charged by the supplier, up to 20% of the part price. Parts that cannot be returned (for example, a PCB ordered from abroad) are handed over to you.
• If we cannot obtain the part within the time promised, you may cancel with a full refund of the advance.

5. When refunds are given for completed work

Air conditioning service is a job carried out on your equipment rather than a product that can be returned, so we put things right by returning to fix the problem first. If you are not satisfied:

• Servicing — tell us within 30 days if the unit leaks, smells or cools poorly because of our service. We will return and re-do the work free of charge. If the problem is still caused by our work after a second visit, we refund the service fee.
• Repairs and installation — covered by our 90-day workmanship warranty. We re-attend free of charge. If we cannot make the repair work, we refund the labour charge for that repair.
• Faulty parts — replaced under the supplier warranty shown on your job card.
• Gas charging — if the gas escapes within 90 days from a leak we repaired, we fix the leak and recharge free. A top-up done at your request without leak repair is not refundable.

6. How refunds are paid

Approved refunds are paid within 7 working days to the same method you used to pay — bKash, Nagad, bank transfer, or cash at our Mohammadpur office. Mobile financial service refunds are sent to the number that made the payment.

7. AMC plans

Annual maintenance contracts may be cancelled by either side with 30 days’ written notice. Unused scheduled visits are refunded pro rata, less the standard price of any emergency call-outs already provided free under the plan.

8. Your statutory rights

This policy does not affect your rights under the laws of Bangladesh, including the Consumer Rights Protection Act, 2009. For the wider terms of our service, see our Terms and Conditions.